Frequently asked questions
Quick answers about ordering, delivery and payment. Can’t find yours? Call us — the number is in the footer.
Add what you want to the cart, open checkout and follow the three steps: your details, delivery and payment, then review. You get an order number straight away.
No. You can check out as a guest. An account lets you track orders and fills in your details next time.
The delivery charge depends on your area and is shown at checkout before you place the order. Pick a morning, afternoon or evening slot; the rider calls before arriving.
Cash on delivery: pay the rider when your order arrives. Online payment by card, bKash or Nagad is being connected.
Open Track order and enter your order ID and phone number. Signed-in customers can see all orders in their account.
Yes. Everything is processed in our own plant, packed on the day and kept cold from farm to fork.
Call us on the day it arrives and we will make it right. Our delivery and returns terms are on the About page.
Each order holds up to 10 of an item. For larger orders, please call our sales team.