Delivery & returns
How and when your order reaches you, what we do if something is not right, and how refunds work.
Where and when we deliver
We deliver across Dhaka and nearby suburbs. Orders placed before 11am are delivered the same day; later orders go out the next morning. Choose a morning, afternoon or evening slot at checkout.
Delivery charges
The charge depends on your area and is shown at checkout before you place the order. The areas and charges are listed below.
Confirming your order
We call to confirm every order before it leaves our processing center. Please keep your phone nearby; the rider also calls before arriving.
Payment
Pay in cash to the rider when your order arrives. Online payment is being connected.
Fresh and cold
Everything is cut and packed on the day and delivered cold. Please check your order when it arrives and put it in the fridge or freezer promptly.
If something is wrong
If an item is damaged, missing, or not what you ordered, call us on the day it arrives. We will replace it or refund it. For hygiene, fresh meat can not be returned once it has been delivered in good condition.
Cancelling an order
You can cancel before the order is out for delivery by calling our team. Once it is on its way it can not be cancelled.
Refunds
Approved refunds are made the same way you paid: cash refunds are handed back or credited to your next order, online payments return to the original account within a few working days.
Questions? Read the FAQ or call us — the number is in the footer.